Municipal · a different front desk
Raptor is built for schools. City hall is not a school.
Raptor markets to “K-12 schools” and states its scale in schools; its visitor product screens visitors for the reasons a school needs.1 That is not a criticism. It is a scope. A city hall has residents, not guardians; departments, not classrooms; and a clerk who needs to know how many people from outside the city came to the tax office on a Tuesday. This page sets out what that desk needs, and how one city runs it.
What is different about a municipal desk
Who is arriving
Residents and contractors, most of them adults with business in a specific department, not parents collecting a child. Custody flags and student release are irrelevant; where they live and which office they want are the useful fields.
Where they are going
Tax, Clerk, Building, Health, Housing, Vital Statistics. The visit is routed, and the department needs to know someone is waiting for them.
Who needs the numbers
Department heads and the administration, daily, without logging in: how many visits, to which department, from where. A school reports to a principal; a city reports to a council.
What screening means
Sex-offender screening may or may not be policy at a municipal building. The product must support turning it off, or making it non-blocking, without losing the rest.
The City of Union City, New Jersey
Union City runs EduQueue for its municipal buildings, on the same platform as the Union City Board of Education but as a separate account with its own configuration. The facts below are the ones we are comfortable publishing today; there are no invented numbers and no invented quotes.
- Licence-scan check-in. A resident’s driver’s licence is scanned at the desk; name, date of birth and address come off the licence rather than being typed. Nearly every visitor record at the city has a scanned date of birth and phone number, and almost none has an email address — a different shape from the district’s records, and the reason the city’s tools are tuned separately.
- Department routing. The visit is assigned to a department at check-in and the department is notified.
- Resident-origin reporting. Because the address is captured from the licence, the city can report visits by resident and non-resident, by department, and by time of day.
- Evacuation report. One report, per building, of everyone currently checked in.
- Daily report by email. A scheduled daily summary of visits is emailed to department heads; nobody has to log in to see yesterday.
- Separate tenant. The city’s data is isolated from the district’s at the database level; a city administrator cannot see school records and a school administrator cannot see the city’s.
The municipal dashboard
A word from the city
What this page is not
It is not an ROI claim, and it does not say Raptor cannot be used in a municipal building. Raptor’s public pages market to K-12 schools and describe school scenarios; city-hall use is not published, so we write “not published”, not “no”.1 If you are a city evaluating either, the RFP kit has a municipal-profile section (3.5) you can send to every bidder, including us.
References available: the City of Union City, NJ (municipal deployment) and the Union City Board of Education (school district). Ask via hello@eduqueue.io and we will make the introduction rather than speak for them.
Sources (read 2026-09-04)
- Raptor, “Raptor VisitorSafe” (“Trusted by 60,000+ schools”; screening “against registered sex offender databases and any number of custom databases created by the school”), raptortech.com; “What is a school visitor management system”, raptortech.com.
- Union City deployment facts are Asan Digital’s own operational knowledge as the vendor of record. We publish no visit counts, time-saved or cost figures because we have not measured them in a way we would defend to an auditor.